rjbet Privacy Policy

1. Introduction

rjbet ("we", "our platform") is an online gambling platform operator that operates under international licensing. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the services, website and applications offered by rjbet.

This policy applies to all users who register an account, make deposits, withdraw funds, join promotions or interact with any part of the rjbet platform. We take our data protection obligations seriously and ensure all our practices comply with applicable international standards.

The rjbet platform is open only to individuals aged 21 years and above. We do not knowingly collect data from individuals below this age limit. If you believe that data of an underage individual has been collected, please contact us immediately.

2. Information We Collect

rjbet collects several categories of personal information in order to provide a safe, orderly and high-quality service to our users.

Account Registration Information

• Full name as per identity card (MyKad) or official document
• Date of birth — to verify the 21+ age requirement
• Valid email address
• Active mobile phone number
• Chosen username and password

Financial Information

• E-wallet account details (Touch 'n Go eWallet, DuitNow)
• Bank account information for FPX Online Banking processing
• Cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history

Identity Verification Information

• Copy of identity card (MyKad) or passport for the KYC process
• Other supporting documents required by the licensing authority

Technical Information

• IP address and general location information
• Device type, operating system and web browser
• Game session logs and account activity
• Cookie data and session identifiers

3. How Information Is Used

Information collected is used solely for the following purposes:

• Creating and managing your user account
• Processing deposits and withdrawals through supported payment methods
• Verifying your identity to meet KYC and licensing requirements
• Providing welcome bonuses, VIP cashback and eligible promotions
• Delivering 24/7 customer support via live chat and email
• Detecting and preventing fraud, money laundering and platform abuse
• Complying with legal obligations and licensing regulatory body requirements
• Sending account information, transaction notifications and service communications
• Improving the user experience based on usage patterns analysed in aggregate

4. Information Sharing and Disclosure

rjbet does not disclose your personal information to outside parties except in the following circumstances:

• Payment Service Providers: Transaction processors and payment gateway providers that require minimum information to complete your transactions.
• Regulatory and Licensing Bodies: rjbet is required to disclose certain information to the international licensing body that issued our operating licence, as a condition of compliance.
• Legal Authorities: When ordered by a court or legitimate law enforcement agency, we will disclose the required information.
• Technology Providers: Technical partners such as cloud infrastructure providers and gaming software providers who are bound by strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition or asset sale, user information may be transferred as part of that process, subject to notice being given to users.

All third parties with whom we share data are bound by data processing agreements that require them to process your information in accordance with security and privacy standards equal to or higher than our own.

5. Data Security

rjbet implements various technical and organisational measures to protect your information from unauthorised access, loss, misuse or unintentional disclosure.

• Data in transit encrypted using TLS 1.3 and above
• Stored data encrypted using AES-256 standards
• Role-Based Access Control for all internal systems
• Security audits and penetration testing conducted regularly by independent third parties
• Threat detection and incident response systems operating around the clock
• Mandatory data security training for all staff who handle user information

That said, no security system can guarantee 100% protection. Should any data breach occur that affects you, we will notify you through your registered communication channels within a reasonable period in accordance with our regulatory obligations.

6. Cookies and Tracking Technologies

rjbet uses cookies and similar tracking technologies to improve platform functionality and the user experience. These cookies can be categorised as follows:

• Essential Cookies: Required for basic website operations, including login session authentication and account security. Cannot be disabled.
• Functional Cookies: Store user preferences such as language, display settings and personal configurations to make repeat visits easier.
• Analytics Cookies: Collect information about how users interact with the platform to help us improve our services.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the rjbet platform.

7. Your Rights as a User

As an rjbet user, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of any inaccurate or outdated information in our records.
• Right to Erasure: Request deletion of your account and data, subject to our legal retention obligations.
• Right to Restrict Processing: Request that we limit how your data is processed in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for specific purposes such as analytics or marketing communications.

To exercise any of the above rights, please contact our 24/7 support team via live chat on the rjbet platform or email us at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention

rjbet retains your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we may retain certain data for periods required by legal and regulatory obligations, particularly in relation to financial records and licensing audits.

Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures. Financial transaction information is typically retained for the period required under applicable anti-money laundering laws.

9. Changes to This Privacy Policy

rjbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or legal developments. Any material changes will be communicated to you via a notice posted on the platform or by email to your registered address.

The effective date of the latest version will always be stated at the top of this document. You are advised to review this Privacy Policy periodically. Continued use of the rjbet platform after any changes take effect means you accept the updated terms.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team:

• 24/7 live chat directly through the rjbet platform (in Malay or English)
• Email: [email protected]

We are committed to resolving your privacy enquiries or complaints transparently and in a timely manner. Our support team is available every day, around the clock.